FAQ

General Question

Order Questions

Where is the order shipped from?

When will I receive my order?

Do I have to pay import/customs fees?

How much is the shipping fee?

Is there any additional information required to ship out orders?

Return Questions

What is your return policy?

How do I return my orders?

Incomplete and Defective Orders

I received an incomplete order, what shall I do?

I received a defective order, what shall I do?

Warranty Issue

Is my item still under warranty?

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