FAQ

Most Products are 14-Day Money Back Guarantee, 1 Year USA Limited Warranty. To receive a full refund all products must be returned in original condition (undamaged in exact packing) within 14 days. Shipping fee is not refundable. Shipping charges and customs duty on returned items are the customer's responsibility. All prices listed on our site are in US dollars. Refunds will be made in US Dollars and using the same payment rate as your original order received (minus the shipping fee). For product issues outside the 14-Day period within 30 days, a minimum of 30% re-stocking fee will apply, the shipping fee is not refundable. We will NOT accept returns after 30 days.

How Do I Contact You?

You can use our Contact form on this website. This is our official communications email, and to ensure properly delivery to your mailbox, please add pncsalesinfo@gmail.com to your email address book. For the telephone customer service, please call 713 296 0439 (MONDAY-FRIDAY 10AM-4PM CDT). 

I have a question about my order. 

We use many companies to fulfill the orders. Please contact the supplier via the confirmation email that you have received.

What is your return policy and product warranty?

All products purchased from PhotographyandCinema.com have a full 7 Day money back guarantee and a 1-year limited warranty for exchanges and replacements of defective products. To be eligible for product warranty please register your products at our Warranty Product Registration page (here).

Can the Pico Flex Dolly physically handle the weight of my DSLR?

While the Pico Flex Dolly was designed for smaller cameras, it can physically support a lot of weight. DSLR cameras are not a problem as for the weight. For DSLR's, we suggest using larger camera mount heads. The Pico Flex Dolly supports most standard Video Fluid heads or Photography Ball Heads.

Are parts available for my DIY project?

While we embrace the DIY community, we are unable to sell parts as the items arrive as a complete unit from the factory. Most folks will end up purchasing multiple units to meet their DIY project requirements.

I would like to Distribute your products.

Please contact us with information about your company along with geographical distribution capabilities. 

For more information, please register with our Newsletter.